FAQ

If you have any questions during the checkout process, please contact our Customer Service Department at customerservice@geraldinelustgarten.com for assistance in completing your order.

The refund of the money will be made to the same method of payment used at the time of purchase.

Sure! Each product page is equipped with a size chart. For personalized assistance please contact our Customer Service Team at customerservice@geraldinelustgarten.com

If you have any questions on styling one of our items please reach out to our customer service team at customerservice@geraldinelustgarten.com and they will be happy to assist you in putting together the perfect outfit.

You can pay with your credit or debit card through Pay U or PayPal.

When your order is shipped, we send the tracking number to your email. Also you can log into your account and track all your orders. In case you don't receive the tracking number, you can contact us at customerservice@geraldinelustgarten.com

Yes. All online orders may be returned to Geraldineonline.com within 15 days of ship date for full refund. All returned items must be in their original condition, with tags attached. Worn, altered or washed merchandise cannot be returned. To return it, simply email us at returns@geraldinelustgarten.com saying you want to return it. You will obtain the money refund but the shipping costs will not be refunded.

To cancel or modify your order please contact customerservice@geraldinelustgarten.com Once our warehouse has processed an order we will no longer be able to cancel or modify it.

Geraldineonline.com only sells items in perfect condition, so if exceptionally you receive a garment with a production defect please contact our customer service department at customerservice@geraldinelustgarten.com

If you are a first-time customer be sure to subscribe to our newsletter to stay in the know of all new arrivals, events, and promotions. You can subscribe to the pop-up. Once subscribed you will receive a welcome code to receive 10% off your first full price order.

When you create an account with Geraldineonline.com you are able to save personal information for an easier checkout and to view your order history and status.

Utilize the "Forgot Password" prompt when attempting to sign into your profile, upon which a password reset link will be sent to the email address on file.

Sign into your account and click on "Edit" in the "Settings" section of your account center. If you need help changing your email or password, please contact Customer Service Team at customerservice@geraldinelustgarten.com

For any additional questions, please feel free to reach out to our Customer Service Team at customerservice@geraldinelustgarten.com